12000 Btu Ductless Split Air Conditioner Review

I recently purchased this unit and had it installed.The installation went OK but the instructions that come with the system are real vague and the English translation is a bit rough.The system is flimsy and cheaply made of plastic.When I opened the cover to the filters one of the hinges was broken.After installing, the fan on the indoor unit ran at one speed and that was very slow.I called Amcor product support and seems they have only one guy, Don, who supports the split system products.He is knowledgeable but I got the runaround and some goofy answers on my first two calls.On the third call I finally nailed him down and he said he believed it was a loose set screw on the impeller and I would have to get a technician out to take the unit apart and tighten the set screw.I was not about to pay for a technician to repair my brand new system.Unfortunately, if he had sent a new indoor unit I would have also had to pay for the re-installation.Amcor was not willing to pay for any of this.I finally talked Don into walking me through the disassembly and I tightened the set screw.Everything worked fine after this.This is more trouble than I should have to go through for a new system.I would not recommend anyone buy this brand.

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Product Description:
Ductless Air ConditionersPerfect for hotels, condos, resorts, factories, apartments, offices and more! These quiet and compact wall split AC's provide quick cooling and heating with independent dehumidification and intelligent defrosting. Includes LCD remote control. Requires little interior wall space with high efficiency outdoor compressor. Features include multi-fold evaporator, programmable timer, sleep mode, memory settings, low profile exterior unit and a washable corrugated filter. Requires installation. Includes 25'L Line sets with copper tubing. UL13 SER CSA listed. 3 year warranty.

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