For what it's worth, a certain store with the intitials 'HD' will take back anything, even after a year.We bought this from '*ears' (if you know what I mean) and I am sure they could care less about anything 13 mos. out from the warranty period. Here's my review. I bought 2 Royal Soverign a/c units, 12,000 BTU from Sears in 6/08.We haven't used them a whole lot. Ours are tan with a black exhaust area/top. Models ARP 3012. We paid $599 each.
We left for the day and like we always do, turn the a/c to a lower setting.A family member had stopped over and I had her check to make sure the a/c was on. She said the unit upstairs was off.I thought that was odd, as I had left it on.When she turned it on, it sounded like 100 forks in a garbage disposal.I could hear it over the phone. Apparently, due to the issue, the unit was over-heating and then turning itself off.We are lucky the house didn't burn down.
When we got home we looked into the issue and after removing the tubing from the unit, we instantly found shards of cheap black plastic.Some parts looked tube like.We removed the 14 screws on the back, cleaned up the broken plastic laying inside the unit (we thought it was part of the exhaust) and thinking everything was fine (but were were still going to look into what that tubing was for) and we put the back of the unit back on and we turned it on.More horrible breaking of plastic sounds and then more plastic was sucked into the tubing.We're thinking that the case that surrounds the fan blade and compressor is breaking up. We are sure that this will eventually happen with our 2nd unit.I would not buy a Royal Soverign brand. I'll check back and give an update when I can as we have plans to drop it off at a service location.The compressor is covered for 5 years.We will not be paying a dime to have this fixed!
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Product Description:
The Royal Sovereign ARP-4012 is a 3-in-1 air comfort system is a 12,000 BTU Portable Air Conditioner with compact, slim line styling. This robust air conditioner also can be used in Fan Mode to circulate air, and as a dehumidifier removing up to 60 pints a day without emptying a bucket. Powerful, full featured performance is packed into this compact, attractive design.Always focusing on customer experience this design provides quick and efficient cooling with a unique self evaporating system.Oscillating Mode and adjustable louvers directs airflow.Built-in EZ-Glide casters and easy set-up (dual hose window ventilation kit included) allows this Portable Air Conditioner to be easily moved from room to room.
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